Director, Managed Security Services

February 21, 2022

THIS POSITION HAS BEEN FILLED

Be Part of Something Incredible. We’re building a powerful company with a unique culture of relentless execution to save American businesses from global cybersecurity chaos. We’re looking for a special breed of people… Sharp-witted, Highly Intelligent, Super-Collaborative Low-Ego men and women from diverse technology backgrounds to reimagine technology risk resilience.

Small and Medium-Sized Businesses are at significant risk of becoming victims of cybersecurity chaos. Most fall on the wrong side of a digital divide that favors the have’s (large companies with CISOs, Solutions, etc) over the Have-Nots (SMBs with little or no defenses.) We’re working hard to change that by diagnosing, remediating and transferring risk to build fast resilience in this space.

About TEKRiSQ

TEKRiSQ INC is a Ponte Vedra, Florida based Delaware Corporation founded in 2021. TEKRiSQ’s software platform and processes help small and medium sized businesses to diagnose exposure to technology risk, and easily adopt actionable risk management practices in a simple and affordable manner. TEKRiSQ sells Risk Assessment Products, SaaS subscriptions, products, and services directly to business customers through a network of trusted advisors.

About the MSS Director role

TEKRiSQ is a rapidly growing cybersecurity company with a Managed Security Service Provider focus, and we’re on building our reputation as the fast, easy and affordable choice for the SMB market. We’re looking for a knowledgeable, experienced MSSP specialist who knows how to delight customers and build a can-do culture in an exciting new department.

This is a hands-on, roll-up-your-sleeves role in an early stage department that offers leadership opportunities and fast career growth. This position will place you directly in a fast-paced work environment where you will continually increase your knowledge and improve your skill set by working with a variety of customers and environments. We expect our team to share an insatiable appetite to help clients, learn skills and a commitment to professional development by capitalizing on collaboration and knowledge-sharing. If you flourish in a fast-paced, deadline-driven environment with teammates who are results-oriented and fast thinkers, this is an excellent opportunity for professional growth and advancement.

Position:

Successful candidates deliver exceptional customer-service oriented support and possess knowledge across a wide range of technical topics and thrive on implementing solid solutions to address complex business problems. Team members must be client advocates, self-motivated, possess a sense of urgency, and demonstrate critical thinking skills. A commitment to excellent customer service is demonstrated by consistently observing the following values: purpose-driven, willingness to refine essential skills and competencies, and a superior ability to diagnose issues by asking questions, listening to understand, and identifying the root cause. We are on a mission to help SMBs get their act together with foundational cybersecurity controls, and you’ll be playing a key role on their journey.

In this role, candidates are responsible for providing technical leadership and support to clients by resolving various customer service issues daily, will work on projects with other technicians, build servers, configure workstations, and perform project installations. You will have responsibility for solution delivery, as well as identifying automation opportunities, new solution opportunities, building greater support infrastructure and more. In this role, expect to spend 80% of the day working on support issues and 20% of the day collaborating with company leadership to improve processes and build resource plans.

Candidates must always:

Be dependable, work during scheduled hours, and diligently complete all assigned duties and client commitments
Act cool under pressure and use positive language to de-escalate situations
Adapt to varying client knowledge & skill levels (use patience and coaching)
Coordinate w/ leadership to prioritize & manage many client issues at a time
Respect the client’s time by quickly providing first-call resolution to issues
Exceed expectations during all client interactions while performing all duties
Keep customers informed of the progress of work being performed
Identify tools & develop ticket status upon each contact and periodically as-needed for pending issues
Develop a deep knowledge base of your client’s technical ecosystem
Document client-specific details according to standards & specifications
Overcome challenges & acknowledge failure as opportunity for improvement
Exercise excellent organizational skills & ability to manage multiple tasks
Demonstrate strong problem solving, and technical troubleshooting skills

Candidates are expected to be proficient with:

Windows Server & Desktop OS (all versions)
MAC OS (most versions)
Desktop applications (Microsoft, QuickBooks, etc…)
Linux Servers & Workstations (preferred but not required)
Microsoft networking, Active Directory, SQL, and other technologies
Enterprise-level network LAN/WAN architecture
Load-balancing, SD-WAN, and VPN technologies
Networking protocols (TCP/IP, DNS, DHCP, LDAP, etc…)
Network security solutions (Sophos, Fortigate, Barracuda)
Cloud and virtualized Environments (Azure, AWS, Hyper-V, VMware)
Hosted and on-premise VoIP phone system solutions
Remote Monitoring and Management solutions
Ticket management, remote support, other MSP tools address client needs

Requirements:

4-year degree in a related field (or progress towards pending degree)
2+ years providing break/fix & preventative support
2-5+ years prior data center or MSP experience
Must possess a valid driver’s license, ability to work in the US
Must be able to pass a drug screening and background check

Candidates possessing multiple certifications are preferred, including:

Cisco (CCIE, CCNA, CCNP, CCDA)
CompTIA (A+, Network+, Security+, Server+, Project+, Cloud+)
Microsoft (MCSE, MCSA, MCITP, MCP, MCDST)
IASCA (CISA, CISM, CRISC, CGEIT, CSX)
Cybersecurity (CEH, CISSP, GIAC)
Others may be accepted in addition to the above

Base pay range

$60,000/yr – $75,000/yr + benefits

Generous benefits and stock options

Exact compensation may vary based on skills, experience, and location.

Are you interested in speaking to us? We’d love to learn more about you, your interests in the role, and why you think you’d be a good fit at TEKRiSQ! Please reach out via contact details below. Thanks!